At RPS Parts we strive to bring our customers the highest quality parts from some of the best manufacturers of classic car and truck parts. If a customer is not satisfied with their purchase here are the guidelines for the return or exchange of their item.
The first step in returning or exchanging an item is to call our customer service phone number at (510) 786-2067 Monday – Friday 9am – 5pm Pacific time. Please have your sales order number ready when calling to speed up your assistance with your return. Next please indicate to the sales representative the concern you have with your purchase. Your sales order number will also be your Return Merchandise Authorization (RMA) number once approved.
RPS Parts has a 120-day return or exchange item policy. All items once approved by the RPS representative are eligible for return or exchange. Items that are NOT eligible are items that have been installed and are not in their original packaging. Electrical parts that have been used or have been determined that was not your vehicles problem are also not returnable.
At RPS Parts we try to provide the most accurate website catalog available. If an item is purchased on our website and the parts application is incorrect, we will provide a full sales order refund and the cost of shipping back to our location. If the item was ordered in mistake by the customer RPS will refund the price of the part in a 120-day period and it will be up to the customer to provide the shipping back to our location.
Once a customer has spoken to a RPS representative and an RMA has been approved, once the returned item has arrived at our store a refund will be processed after inspection of the returned item. The same credit card information that was used to make the purchase is required to also make the refund. Once the refund has been processed a return invoice will be sent out or emailed using the customers given information.